Support – Tickspend

The scan read a number wrong.
Tap the field on the confirm screen and correct it. Fields the model was unsure about are highlighted. Good light, a flat receipt and filling the frame improve accuracy. If a receipt type fails repeatedly, tell us which store it is from.

Scanning says "offline" or "try again later".
Scanning needs an internet connection; the photo is kept in your queue and scanned when you are back online. If the service itself is down, wait a few minutes and retry. Everything else in the app works offline.

How many free scans do I have?
Ten, with no time limit. The scan button shows how many are left. Manual expenses, reports, exports and bill splits are always free.

I changed phones. How do I move my data?
On the old phone open Settings → Backup → Export and save the file. On the new phone install the app, open Settings → Backup → Import and choose the file. Then open Settings → Restore purchases to relink Pro.

Restore purchases does not find my Pro.
Make sure the phone is signed in to the same Google account that made the purchase, then try again. If it still fails, email us with the order number from Google Play.

How do I cancel my subscription?
Open the Google Play app → your profile → Payments & subscriptions → Subscriptions → Tickspend → Cancel. Pro stays active until the end of the paid period.

Are my receipt photos stored online?
No. A photo is sent to our server and to the AI model only to read it, then discarded. Results and any images you keep stay on your phone. See the privacy policy.

How do I delete my data?
Uninstall the app. All app data is removed from your phone. To delete the anonymous scan counter on our server, email us the install id from Settings → About.

Bill split: can my friends see or pay in the app?
No app needed. You share a picture or text of who owes what. The app does not move money.